Terms & Conditions

About these terms

These terms apply when you buy products or services from Endeavour Screens. Together with your written quote, they form the agreement between us. If anything in your quote conflicts with these terms, the quote wins.

Nothing in these terms takes away rights you have under the Australian Consumer Law. See section 13.

Quotes

Quotes are free and there is no obligation to proceed.

A written quote is valid for 30 days from the date we issue it. After that, material prices may have moved and we may need to requote.

Quotes are based on the openings we measured and the products and finishes discussed at the time. If the scope changes, or if we find something at installation that could not reasonably be seen at the measure, we will talk to you and agree any price change in writing before we carry on.

A verbal estimate given over the phone or before a site measure is an indication only, not a quote.

Site measure and access

We measure every opening ourselves. Because products are made to those measurements, we need safe and reasonable access to the property at the times we arrange.

Please let us know before we attend if there are dogs on the property, alarm or security systems, difficult access, parking restrictions, body corporate rules, or anything else that affects how we work.

If we attend at an agreed time and cannot get access, we may charge a reasonable call out fee for the wasted visit.

Placing an order

Your order is accepted, and manufacture is scheduled, once you have confirmed the quote in writing and paid any deposit.

Please check the quote carefully before confirming, particularly the product type, the colour and finish, the number of openings and which way doors are hinged. These details drive manufacture and are difficult to change afterwards.

Deposits and payment

We may ask for a deposit of up to 50% before manufacture begins. The deposit covers materials ordered specifically for your job.

The balance is payable on completion of installation, unless we have agreed something different in writing.

If an invoice is not paid by its due date, we may pause further work and recover reasonable costs of collection. Products remain ours until paid for in full (see section 11).

Custom made products

Almost everything we make is manufactured to your measurements, in your chosen colour, for your specific openings. It cannot be resold to anyone else.

For that reason, custom made products cannot be returned or exchanged because you changed your mind, and deposits on them are not refundable once manufacture has started.

This does not affect your rights if a product is faulty, is not fit for purpose, or does not match what we agreed. Those rights are set out in section 13 and they cannot be excluded.

Lead times and delays

Any timeframe we give you is an estimate made in good faith, not a guarantee. Lead times depend on supplier stock, the size of the job and the weather.

We will keep you informed if something slips. We are not responsible for delays outside our reasonable control, including supplier shortages, extreme weather, or the property not being ready.

Installation

We install with our own team. We take care in your home and we clean up after ourselves.

Installing screens and doors involves drilling and fixing into the building. Some marking of the surrounding surface is unavoidable, and removing an old screen can reveal paint damage, rust or deterioration that was hidden underneath. That is a pre-existing condition rather than damage we have caused, and making it good is not included in the quote unless we have said so.

Existing structures and site conditions

Our products are only as secure as what they are fixed to. We rely on the existing frames, reveals, walls and posts being sound.

If we find that a frame is rotten, rusted, out of square, or otherwise not suitable to fix to, we will stop and talk to you about the options. We are not responsible for the condition of existing structures, and we are not responsible for failure caused by fixing to a substrate you asked us to use after we raised a concern.

In older homes there is a possibility of asbestos containing materials or lead paint. We are not licensed asbestos removalists. If we suspect asbestos, we will stop work in that area and you will need a licensed removalist before we continue.

Colour, finish and material variation

Powder coated and anodised finishes vary slightly between production batches. Colour samples, swatches and photographs on our website or on screen are a guide, and the finished product may not match them exactly.

Where colour matching to existing frames matters, tell us at the quote stage and we will do our best, but an exact match to a finish that has already weathered cannot be guaranteed.

Security mesh reduces the light coming through an opening and changes the view slightly. That is a normal characteristic of the product, not a defect.

Ownership of goods until paid

Products remain the property of Endeavour Screens until they have been paid for in full, even once they are installed. Risk of loss or damage passes to you on installation.

Until payment is made in full, we may enter the property during reasonable hours to recover unpaid goods, where the law allows.

Warranty

Two separate warranties apply to most jobs.

• Product warranty. Manufactured products carry the warranty offered by the manufacturer of that product. For Crimsafe products we will give you the current manufacturer warranty documentation with your job. Warranty periods and conditions differ between products.
• Workmanship warranty. We warrant our own installation work for 2 years from the date of installation.

Warranties do not cover:

• fair wear and tear;
• damage from misuse, accident, forced entry, vandalism, storm, flood, fire or impact;
• damage caused by failing to maintain the product, including not rinsing salt and dirt off screens in coastal locations;
• corrosion caused by contact with incompatible materials, or by unsuitable cleaning products;
• alteration, adjustment or repair by someone other than us;
• movement or settlement of the building.

Coastal Gold Coast conditions are hard on hardware. Regular rinsing with fresh water makes a real difference to how long a screen lasts, and it is a condition of most manufacturer warranties.

To make a claim, contact us with your invoice details and a description of the problem. We may need to inspect the product.

Your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

For major failures with the service, you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

For goods, you are entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms limits those rights.

Changes and cancellations

If you want to change your order, tell us as soon as possible. Before manufacture starts we can usually accommodate changes. Once materials are cut or the product is in production, changes may not be possible, and any change may affect the price and the timeframe.

If you cancel after manufacture has begun, we may keep so much of your deposit as covers the materials and labour already committed to your job.

Cooling off

If your agreement with us is an unsolicited consumer agreement under the Australian Consumer Law, for example because it was negotiated at your home following an approach we made rather than one you invited, you have a cooling off period of 10 business days in which to terminate the agreement in writing.

Where you contacted us and asked us to attend, the agreement is not an unsolicited consumer agreement and the statutory cooling off period does not apply. Section 14 still applies.

Liability

Subject to section 13, and to the extent permitted by law, our liability for any claim connected with the products or services is limited, at our option, to repairing or replacing the product, resupplying the service, or paying the cost of doing so.

We are not liable for indirect or consequential loss, including loss of income or loss of profits.

Our products are a deterrent and a barrier. No security product can guarantee that a property will not be broken into, and we do not warrant that one will.

Privacy

We handle your personal information in accordance with our Privacy Policy.

Governing law

These terms are governed by the laws of Queensland, Australia, and the courts of Queensland have jurisdiction over any dispute.

If any part of these terms is found to be unenforceable, the rest continues to apply.